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Email: theplayfulpsychologist@gmail.com

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Privacy Policy:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

The Playful Psychologist is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at theplayfulpsychologist@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Shipping Policy:

All digital orders made are automatically delivered to you via email upon payment.

 

For all physical products, all orders are dispatched 1-2 days after an order is placed. Please allow 2-7 days for shipping within Australia and up to three weeks for international orders to allow for customs processing. Should you require your order urgently, we would be happy to assist. You can email theplayfulpsychologist@gmail.com with your order details and we will be in touch.

Shipping costs will vary depending on the weight of your parcel and will be calculated at checkout. Minimum shipping costs for domestic orders is $8 and minimum shipping cost for international orders is $15.

After placing your order, you will receive a confirmation email which includes your order number. Once dispatched, your order can be tracked via http://auspost.com.au/track/

Fragile orders are packed with bubble wrap/recycled paper to ensure they arrive in excellent condition. In the unlikely event that your order is damaged in transit, please contact us via email at theplayfulpsychologist@gmail.com including a photograph of the product and we will happily replace it at no cost.

If you have any additional questions regarding shipping, please email theplayfulpsychologist@gmail.com and we will respond as soon as possible.